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Customer Service Articles

What's Your "Policy"?   How to Address Stupid Customer Questions   Some Guy in Cleveland Thinks I'm A Jerk   The Bloated Dirty Diaper   Intuitive Service: Tomorrow's Business Depends on it Today   It's What You Say AND How You Say It   Customer Service...Gerber Gets It   The "Harvey Girls" Brand of Service   The Golf Test: Could Your Small Business Pass?     Why You?   The New Year's Letter Your Staff Should Be Getting... But Won't   How To Demand (And Receive!) Better Customer Service