CURRENT PROGRAMS AVAILABLE
Each is available as a Program (90-120 min.) or Workshop (4 hrs.)

HOW TO CREATE YOUR MASTERPIECE:

The Leadership Secrets of Leonardo DaVinci

Buckle up for a rollercoaster ride through the mind of a genius!  Your group will be guided through several amazing examples of the life and works of Leonardo DaVinci, and the leadership lessons that can be learned and applied to your own work and career.  Be prepared for lots of interactive exercises and "A-Ha!"-style thinking during this session.  One of the highest-rated 800-Pound Gorilla programs!
  • "A new approach... not boring... a refreshing change... very different and engaging."
  • "Loved it!  Made us all stop and think.  Very positive and inspiring!"
  • "The exercises and interaction with others was great.  I learned a lot!"   

DRIVING GREAT CUSTOMER SERVICE:

How To Get The Birdies and Lose The Bogeys

Golf is the theme, but golfers and non-golfers alike will enjoy this spirited, high-energy presentation on customer service.  Your team will learn how to recognize "birdies" (great customer service moments) and "bogeys" (mistakes), and what you can learn from leach of them, as well as "addressing the ball" for maximum distance and accuracy on the telephone, a proven system for "getting out of the rough" with irate customers, and much more.  
  • "Applicable to everyone on the staff.  A fun way to present a much-needed topic."
  • "The stories and examples made it memorable.  You kept the group's attention the whole time, which isn't easy to do!"
  • "Easily the best program we've seen in our department in a LONG time!  A 10 all around!"

CUSTOMER REFRESHMENT: As Basic As H2O

How do you get your staff to understand that your customers need to be treated well all the time?  This powerful program helps companies develop people who understand the value of each customer interaction, and who are passionate about "refreshing" those they serve at every opportunity.  The program is a vivid metaphor of water and refreshment, and is presented so that every level of the organization can grasp and act on its meaning.   It’s a program you can easily sustain and build on long afterward! 
  • "Love the refreshment metaphor.  Easy for my whole staff to understand and follow."
  • "I never thought about serving my customers in a Refreshing way before...  Thanks!"
  • "The water example is always going to be in my mind when I'm helping others now."  
For information on program investment, please click here.
Contact Bill Guertin by clicking here... or call 815.932.5878